Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

To start a return, you can contact us at admin@kindercozy.com or call us at +1(417) 501-2357.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us at admin@kindercozy.com for any return-related questions.

Damages and Issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work quickly to make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom or personalized products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have questions about your specific item.

Exchanges

The fastest way to ensure you receive the item you want is to return the original item. Once your return is accepted, you may place a new order for the replacement item.

European Union 14-Day Cooling Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be in the same condition that you received it, unused, with tags (if applicable), and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and inform you whether the refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 10 business days have passed since your return was approved and you have not received your refund, please contact us at admin@kindercozy.com